Applicant Guide
Everything you need to know in order to access EDIH of Moldova services: eligible beneficiary categories, available services, the application process and the stages that follow the submission of your application.
Project co-financed by the European Union and the Government of the Republic of Moldova · Digital Europe Programme · Grant Agreement no. 101269445
- 3
- service packages for digital transformation
- 6
- simple stages, from registration to service delivery
- 5–10
- minutes to complete the registration form
- 15
- partner organisations in the EDIH of Moldova Consortium
Chapter 1
Introduction: EDIH of Moldova and the Consortium
1.1. Digital transformation — from intention to reality
Digitalisation is no longer an option for the future, it is a condition of competitiveness today. And the road from intention to real transformation raises natural questions: where do we start? which solutions are worth investing in? who will train our team? with what money?
EDIH of Moldova was created for exactly these questions: a single point of access to the services your organisation needs — from assessing the current situation and testing solutions before investing, to developing skills and preparing for funding. You do not need to be a technology specialist — the role of the hub is to guide you step by step.
1.2. What EDIH of Moldova is
EDIH of Moldova is the national digital innovation hub of the Republic of Moldova and is part of the European network of European Digital Innovation Hubs (EDIH). The project is co-financed by the European Union and the Government of the Republic of Moldova through the Digital Europe Programme, under Grant Agreement no. 101269445.
The purpose of the project is to support the digital transformation of organisations in the Republic of Moldova through integrated innovation services, skills development and the adoption of advanced digital technologies. To achieve this objective, the hub provides support for:
- assessing digital maturity and identifying needs;
- testing and validating digital solutions before making investments;
- developing the digital skills of the team;
- preparing to access funding opportunities.
EDIH of Moldova facilitates beneficiaries' access to the expertise, resources and good practices available within the European network of European Digital Innovation Hubs (EDIH), thereby supporting the digital transformation process and the development of innovation capacity.
1.3. Who implements the project: the EDIH of Moldova Consortium
The project is implemented by the EDIH of Moldova Consortium, made up of organisations from the Republic of Moldova with complementary expertise in digital transformation, innovation, research, skills development and business support.
Services are delivered by the members of the Consortium, each contributing the expertise and competences specific to its field of activity. This model makes it possible to combine the expertise of several organisations in order to meet beneficiaries' needs through integrated and complementary services.
Chapter 2
Who can apply: eligibility
2.1. Eligible beneficiary categories
EDIH of Moldova services are intended for SMEs, startups, Mid-Cap companies, as well as public authorities and institutions from the Republic of Moldova.
| Category | Employees | Turnover or total assets |
|---|---|---|
| Micro enterprise | up to 9 | annual turnover of up to 9 million lei or total assets of up to 9 million lei |
| Small enterprise | 10–49 | annual turnover of up to 25 million lei or total assets of up to 25 million lei |
| Medium-sized enterprise | 50–249 | annual turnover of up to 50 million lei or total assets of up to 50 million lei |
| Mid-Cap company | under 750 | no more than EUR 150 million (or assets of no more than EUR 129 million) |
| Startups and public authorities/institutions | — | no size thresholds |
Whether an organisation falls into an eligible beneficiary category is verified during the assessment process, on the basis of the information provided in the registration form. For further information on SME classification, please consult art. 4 of Law no. 179/2016.
2.2. Eligibility criteria
In addition to falling into one of the categories above, the applicant must cumulatively meet the following conditions:
- it is registered in the State Register of Legal Entities of the Republic of Moldova;
- it is not undergoing insolvency, reorganisation or liquidation proceedings (in the case of legal entities to which these procedures apply);
- it has no beneficial owners registered in and/or resident of jurisdictions that do not implement the international transparency standards established under the applicable normative acts and by the Service for Prevention and Combating Money Laundering;
- it has among its beneficial owners no natural or legal persons subject to national and/or international restrictive measures;
- it is not an enterprise in respect of which the competent authorities have repeatedly established breaches of the legislation.
Compliance with the criteria is verified during the assessment process, on the basis of the information provided in the registration form and of the declaration on own responsibility (template — in the Annex). If the information is incomplete or requires clarification, the EDIH of Moldova team may ask you for additional information or documents. Applications that do not meet the criteria or that contain information which does not correspond to reality may be rejected, which is why it is important to answer accurately and completely.
A quick check before you apply
Chapter 3
EDIH of Moldova services
EDIH of Moldova services are organised into three packages, designed to address the different needs organisations have in the process of digital transformation.
Start Digital 360°
Brings together services for assessing the level of digital maturity, identifying digitalisation needs and planning the digital transformation process.
Digital Skills Advanced Pack
Includes services geared towards developing digital skills and strengthening the capabilities required to use advanced digital technologies.
Scale-up Innovation and Funding Pack
Covers services dedicated to testing and validating innovative solutions, as well as preparing organisations to attract investment and access funding opportunities.
How the right package is determined
3.2. Funding of services and beneficiary contribution
EDIH of Moldova services are financed from European and national funds. Depending on the availability of the funds allocated to the co-financing of services, accessing them may entail a financial contribution from the beneficiary of up to 50% of the value of the services.
Cost transparency
Chapter 4
The beneficiary journey: from registration to delivery
EDIH of Moldova services are accessed through the Digital One Stop Shop (OSS) and involve the following stages:
- 1
Registration
you complete the online registration form (approximately 5–10 minutes).
- 2
Eligibility check
the information provided and compliance with the eligibility criteria are verified.
- 3
Digital maturity assessment and needs analysis
your organisation's current situation is assessed and digitalisation needs are identified.
- 4
Service recommendation
based on the assessment results, the appropriate service package is recommended to you.
- 5
Accessing the services
the terms of collaboration are established and the necessary documents are signed.
- 6
Service delivery
services are delivered according to the agreed plan and conclude with the acceptance of the deliverables.
Chapter 5
How to complete the registration form — step by step
The registration form is available within the Digital One Stop Shop (OSS) and can be completed in approximately 5–10 minutes.
Protection of your data
Step 1. Eligibility check
Before completing the form, confirm that you meet the eligibility criteria presented in Chapter 2. We recommend answering carefully, as the information declared may be verified subsequently.
Step 2. Organisation identification details
In this section you will fill in your organisation's identification details: name, IDNO, legal form, region, field of activity, years in operation, number of employees, turnover, as well as the contact person's details (email and telephone).
Recommendation
Step 3. Relevance and objectives of the organisation
You answer four open questions about the challenges your organisation faces, the objectives you are pursuing over the next 12–24 months, the areas in which you believe digitalisation can bring improvements and how it can support the development of the organisation.
Recommendation
Step 4. Digital maturity and potential of the organisation
Three open questions: which technologies you use today (e.g. electronic accounting, CRM, online shop), whether you use advanced technologies (AI, automation, data) and what results you expect from the collaboration.
Recommendation
Step 5. Capacity and commitment of the organisation
Describe the team that will be involved in the collaboration with EDIH of Moldova, your organisation's capacity to implement the services and the person who will coordinate this collaboration (maximum 500 characters).
At this stage you will also indicate which Consortium partner you heard about EDIH of Moldova from and whether you agree to a financial contribution of up to 50% of the value of the services, should the funds allocated to co-financing be exhausted (see section 3.2).
Recommendation
Step 6. Confirming the declarations and submitting the application
Before submitting the application, confirm the declarations regarding the accuracy of the data provided, compliance with the eligibility criteria and acknowledgement of the Privacy Notice on the processing of personal data.
Once the declarations are confirmed, press “Submit application”.
Chapter 6
What happens after you submit your application
After the form is submitted, your application is reviewed individually by the EDIH of Moldova team. At this stage the eligibility criteria are verified, the information provided in the form is analysed and, if necessary, additional clarification may be requested from you. Subsequently, you will be invited to go through the steps required to begin the collaboration, including signing the applicable documents, the digital maturity assessment and the determination of the recommended services.
Before service delivery begins, the services to be delivered, the implementation schedule, the deliverables and, where applicable, the financial terms will be agreed in writing.
Throughout the collaboration you will be kept informed about how the services are progressing and will confirm their acceptance in accordance with the acceptance documents. At the same time, it is your responsibility to provide accurate and complete information, to ensure the involvement of the designated persons in the service delivery process and to inform EDIH of Moldova of any relevant change that could affect the collaboration.
Transparent collaboration
Chapter 7
Frequently asked questions
Chapter 8
Contact and further information
For further information on EDIH of Moldova services and the application process, you can use the following resources:
If you have questions or need assistance with the application process, the EDIH of Moldova team is at your disposal through the Digital One Stop Shop (OSS).
Ready to apply?
Complete the registration form — it takes 5–10 minutes, it is free of charge and it commits you to nothing.
Complete the formThe EDIH of Moldova Consortium — 15 partner organisations
